Terms & Conditions

 

Private Sleep Coaching Services Agreement and Disclaimer                                                            

These terms are applicable for Private Sleep Coaching Services

Our Responsibilities:
1. As agreed, Bedtime Beginnings will provide a detailed sleep plan for your child and customized support based on the information provided by you.
2. Unless unanticipated difficulties are encountered, our communication will mainly be in the following form:

    • Unlimited Email Support &
    • Scheduled Check-in Calls,
    • Walkie-Talkie App (depending on Package Level)
    • Responses within 24-hours, typical response hours are between 9 am & 4pm EST, Monday – Friday, unless extended support hours are purchased.

3. Extended Support {optional add-ons} includes support via email, scheduled check-in call and through the walkie-talkie app, during normal business hours, Monday – Friday. As outlined in the program you select to be included when purchased. This includes in-home consultations, half and full-night services, and extended support hours from 5pm-8pm EST.

Your Responsibilities:
It is understood and agreed that:
1. You will provide Bedtime Beginnings with all the required information before the consultation.
2. You will notify them of any applicable changes.
3. If your child is under the care of a physician, you will seek your doctor’s approval for implementing sleep changes for your child.
4. You will follow the plan and provide feedback during update calls as described by Bedtime Beginnings in detail to get the desired results.
5. To be eligible for the phone & email support, you will start the program implementation within 30 calendar days of our consultation date and finish the plan within 30 calendar days of starting it. If you do not, you will forfeit the follow-up support, or you may incur additional fees as the program is re-evaluated and possibly updated. The addition of any other charges would be at the sole discretion of Bedtime Beginnings.

Medical

Client agrees to follow safe sleeping practices in line with SIDS recommendations
Client agrees to check with their General Practitioner / Medical Doctor to ensure that their child has no medical conditions which prevent them from safely participating in the Bedtime Beginnings Sleep Program.
Client agrees to disclose any medical condition to Bedtime Beginnings at the beginning and throughout their sleep training program.
Bedtime Beginnings advice is NOT intended to be a substitute for medical advice or treatment.
Always seed the advice of your doctor or another qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Bedtime Beginnings Sleep Program.
Reliance on any information provided by Bedtime Beginnings is solely at your own risk.

Confidentiality:
We will maintain the strictest confidence concerning your family’s information. You also agree that you will not share the proprietary information that we provide to you with anyone.

Fees:
Bedtime Beginnings’ price is calculated on time spent creating the plan, consulting with you, and providing support. If for any reason you decide to cease the relationship, you will not be refunded. The fee for these services is as indicated on the Quote, payable by EMT, check or online.
Payment in full is due upon signature of this letter of agreement unless payments have been discussed, at which the remainder of fees is due upon time of consultation. Once payment is received, we will confirm your scheduled consultation.

Conditions

  • Your communication with me is key. In order to get the most of out of this investment, you must keep clear logs and update them before our calls.
  • I will create a customized plan for your family that considers your needs and offers choices to help you succeed. During our review of the plan, I will provide an overview of basic sleep information and share any research relevant to your specific situation.
  • All information and content distributed by Bedtime Beginnings is the property of Bedtime Beginnings. The material may not be copied, reproduced, distributed or used in any way, in whole or in part, without prior written agreement from Bedtime Beginnings.
  • You must implement the plan within one week of receiving it, as it is based on the most up to date data and information about your child’s sleep habits. These habits can change quickly and affect the relevance of the plan.  If you delay starting the plan there may be a need for a plan re-write, which would come with an additional fee.
  • Support ends 2 – 3 weeks after implementation unless otherwise arranged.
  • You may re-engage with Bedtime Beginnings to purchase any additional follow-up support as needed. Follow-up packages are subject to the same terms and conditions as this agreement.
  • Results are entirely dependent on caregivers to consistently follow the customized plan of action for up to six weeks.
  • It can take a full six weeks to dramatically change a child’s sleep habits, however, clients typically experience improvement within two weeks, and often as soon as 3-5 days.
  • Many things impact sleep, including but not limited to: illness, teething, sleep environment, visitors, traveling, inconsistent reinforcement, and developmental milestones.

You acknowledge that we will provide you with a plan that is as gentle as possible and allows you to stay with your child if preferred, but that crying cannot be prevented if your child’s emotional response to a change in his/her sleep process is to cry. We will provide you with options to soothe, comfort, reassure and support your child, but please understand that crying is a symptom of fatigue, confusion, and frustration, and as such may not be prevented. 

Changes/Cancellations
Any changes made to this letter of agreement must be made in writing and signed by all parties. You may cancel this agreement, in writing, for any reason.  If an ‘act of god’, such as a fire, flood, earthquake, or other natural calamity shall cause you to cancel my services, Bedtime Beginnings will require only payment for the time spent sleep consulting. Please know that Bedtime Beginnings will always do its best to support, educate and find success with clients.  Please understand that Bedtime Beginnings does not offer a guarantee or refund for any reason including, but not limited to, unused support time or dissatisfaction. While we are fully confident that the science behind the plan will be effective, we cannot be aware of or account for the inconsistent implementation of the plan or other factors that may impact results such as illness, travel, developmental milestones, or life transitions.

Disclaimer & Agreement:
The services that Bedtime Beginnings provides are not intended to replace or supplement any medical advice, even though its employees have been trained and certified in pediatric sleep consulting techniques. You agree that none of the advice that Bedtime Beginnings provides shall be considered medical advice, nor should the advice be relied upon you as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your child’s physician or another healthcare professional if you have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists for either your child, do not disregard or delay seeking medical advice from a personal physician or another qualified healthcare provider.

Exclusion/Limitation Of Liability
Bedtime Beginnings does not make any representations or warranties, express or implied, regarding consulting services provided. Bedtime Beginnings’ liability (if any) is limited to the consulting fee paid by you to Bedtime Beginnings, and in no event will Bedtime Beginnings be liable to you for any other claim, losses or damages.

You acknowledge and agree that it is your responsibility to follow instructions for any service provided or purchase you make and to seek help from Bedtime Beginnings if you have any questions.